Tech Support – Fault Current Finder

FAQs

Q: The main overcurrent protection device on the switchboard does not visually update on the online diagram.
A: This is a known issue that will be addressed in a future update.  The visual will update after you make a chance to any other device in the system.

Q: The alternate generation source does not have mm^2 or buses available for it’s conductor run.
A: This is a known issue that will be addressed in a future update.

Q: How do I save my project.
A: This functionality is only supported in the paid version of the software, Fault Current Finder Pro.

Q: When entering the conductor sizes with a “ / “ for like 1/0, 2/0, 3/0, and 4/0, i have to go to my notes on iPhone and use copy and paste to create the “/“
A: For 1/0, 2/0, 3/0, and 4/0 conductors you can use the alternative, 0, 00, 000, 0000 and it will convert it to 1/0, 2/0, 3/0, and 4/0.

Contact support@octagonseven.com if you face any other technical issues or have questions.

© 2018 Octagon Seven LLC, Patterson, NY

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